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Returns, Exchange and Refund Policy

Please review these policies carefully as they are the Terms of Sale that govern your purchases at the M.S.BILAL ENTERPRISES website. They set out your rights and obligations with respect to your purchases, including limitations and exclusions. Your placement of an order at the M.S.BILAL ENTERPRISES Website constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

Garment orders are based on the measurements/sizes that you provide on our Website.

M.S.BILAL ENTERPRISES will not be responsible for any inaccuracies in the final product (your custom order) in lieu of the measurements provided. We do not accept returns or exchanges of custom orders. If they are sent incorrect, defective or not fit in accordance to the size ordered, we'll offer you a free fix.

Items which have any stains, emit, body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges.

 *Note: Above stated terms are only applicable if we be informed ten(10) days after delivery.

 *Note: There is no refund for shipping and handling charges.

 

You cannot return:

  • products that have been tampered with
  • incomplete product or partial order
  • customized products (size, style & fabric customization)

You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. You can do so within ten(10) days of receipt of goods. In the event your claim is justified, the purchase price will be refunded.


Exchange

Product exchanges are not possible once your order has been confirmed.  In order to get another product color or size, you will have to place a new order on the Website.

 

 Returning Gifts

At the moment, we cannot offer a product return to the person who has received it as a gift. In order to return the product, please contact the person who purchased the product for you and ask them to follow the procedure for returning orders as stated in Returning Orders after Delivery.

 

 

 Refund Policy

Refunds will be issued based on the original form of payment. Note that if you paid via bank transfer you need to give this information to Customer Service when you initiate the return so that we can refund the money directly to your account. You will receive your refund after the product has been returned and processed. Please allow two(2) weeks from the time we receive the returned goods (in the case of approved refunds of orders returned after delivery) or from the date of cancellation of your order (In the case of order cancellation before delivery).

In the event that you have returned goods because they are defective or otherwise not in conformity with your order, we will pay/refund full price of products.


ThankYou